Quality policy statement
The company
EfC is a consulting and research company that prepares and manages projects, provides specialists and undertakes evaluations and impact assessment in education:
- aid, partnership and development
- e-learning and lifelong learning
- information services and libraries
- cultural heritage
Mission statement
EfC supports affirmative educational and social change. We work to inform and empower people and organisations, providing clients with professional consulting services, robust research and effective project management.
Approach to quality management and quality assurance
EfC takes a values-based approach to quality, focusing on both professionalism and worth to provide our clients with affordable excellence. Our consultation with clients, execution and delivery of contracted work and choice of sub-contractors and associates are driven by three quality values:
- Responsiveness to and respect for client cultures, management styles, procedures and preferences
- Clarity, reliability and validity of contract outcomes
- Completion within agreed timeframes and budgets
Responsibilities
One director has designated responsibility for overall quality management, supported by the Office Manager, in quality procedures, data collection and analysis. All staff members contribute to quality assurance through:
- Continuous dialogue with clients
- Self-assessment against quality objectives
- Participation in quality management reviews and appraisal
- Continuous monitoring and appraisal of sub-contractor and associate inputs
- Articulation of skills and professional development needs
- Acquisition and improvement of skills and competencies that contribute to improved quality of outputs and achievement of quality objectives
Policy review
This policy is reviewed annually, in the context of a company review of the year’s work and a commitment to strategic plans for the medium-term.
Julie Carpenter
Director
Date: 18 September, 2006